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Policy
Return & Refund Policy
Last Updated: October 23, 2026
At RAXCEN, we engineer our technology to meet the highest global standards of quality, performance, and durability. We want you to be completely satisfied with your purchase — and if for any reason you're not, this policy lays out a clear, straightforward process to help.
01
Return Window & Eligibility
You have 30 days from the date you receive your order to request a return. To be eligible, your item must meet the conditions below.
Eligible for Return
- The item must be in its original, unused, and undamaged condition.
- The item must be returned in its original RAXCEN packaging, including all cables, adapters, manuals, and accessories that were included.
- You must provide a valid proof of purchase (order number, sales receipt, or invoice).
Not Eligible
- Products showing clear signs of physical damage, abuse, drop marks, or exposure to liquids.
- Items returned without original packaging or missing included components.
- Purchases made through unauthorized third-party resellers or second-hand channels.
- Items marked "Final Sale" or "Clearance" at the time of purchase.
- Products returned after the 30-day window has expired.
02
Return Process
1
Submit Request
Contact our customer support team with your order number and the reason for return.
2
Authorization
Once approved, our team will issue a Return Merchandise Authorization (RMA) along with instructions and the designated U.S. return shipping address.
3
Ship the Package
Pack the item securely in its original box. We recommend a trackable shipping service — RAXCEN is not responsible for items lost or damaged in transit.
Return shipping costs are the responsibility of the customer unless the return is due to a confirmed manufacturing defect or shipping error on our part.
03
Inspection & Refunds
Once your returned item arrives at our warehouse, here's exactly what happens next:
3–5Business Days
Warehouse InspectionInstantUpon Approval
Refund Issued5–10Business Days
Bank Posting TimeOnce verification is complete, your refund is issued to your original payment method — the final posting time to your statement depends on your bank or card provider.
04
Exchanges & Defective Items (1-Year Warranty)
If you received a defective or damaged item on arrival, or your product develops a fault within its 1-Year Limited Warranty period, we've got you covered. The full terms are in our Warranty Policy.
Immediate Replacement: Contact our support team with photos or a short video clip demonstrating the defect — within 7 days of delivery for an item that arrived damaged or wrong.
Zero Cost: For valid warranty claims or damaged-on-arrival (DOA) shipments, RAXCEN covers all shipping costs to replace your item with a brand-new unit.
05
Offers, Points & Membership
Items bought during an offer or with a member discount follow this same 30-day policy, unless the listing marked them "Final Sale" at the time of purchase. Your refund is always the amount you actually paid for the item, not its regular price.
When an order is refunded, the points it earned are taken back, in proportion to what was refunded. The membership fee is not refundable once the member price has been used on an order. Full details are in our Membership, Offers and Points Policy.
06
Order Cancellations
Orders can only be canceled within 1 hour of placement, before they enter our automated fulfillment system. Once an order has been processed or shipped, it cannot be canceled and must follow the standard return procedure outlined above.
Ready to start a return?
RAXCEN LLC · support@raxcen.com · Our team replies fast.