Privacy Policy

Introduction & Scope

This Privacy Policy explains how RAXCEN LLC ("RAXCEN," "we," "us," or "our") collects, uses, discloses, and protects information when you visit raxcen.com, create an account, or purchase one of our products. It applies to every visitor, customer, and registered user of the Site.

By using the Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

Information We Collect

How We Use Your Information

• Order Fulfillment: To process payments, ship your order, and communicate about its status.
• Customer Support: To respond to inquiries, warranty claims, and return requests.
• Account Management: To maintain your account, order history, and saved preferences.
• Membership & Points: To keep your membership status, your points balance, and the history of points earned and used, so the right prices and rewards apply to your orders. See our Membership, Offers and Points Policy.
• Product & Site Improvement: To understand how the Site is used and improve performance, usability, and our product lineup.
• Marketing (Opt-In): To send product updates and promotions, only if you've opted in — you can unsubscribe at any time.
• Fraud Prevention & Legal Compliance: To detect fraudulent transactions and meet our legal and tax obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, keep you signed in, and understand how visitors use the Site so we can improve it. This includes essential cookies (required for checkout and account access), analytics cookies (aggregate usage data), and, where applicable, marketing cookies used to measure ad performance.

Most browsers let you control or disable cookies through their settings. Disabling essential cookies may affect your ability to check out or stay signed in.

How We Share Your Information

We do not sell your personal information. We share data only with the following categories of service providers, and only as needed to run our business:

• Payment Processors — to securely process your transaction.
• Shipping Carriers — to deliver your order and provide tracking.
• IT & Hosting Providers — to operate and secure the Site.
• Customer Support & Marketing Tools — to help us respond to you and, where you've opted in, send updates.
• Legal & Regulatory Authorities — only when required by law, subpoena, or to protect our rights and the safety of our users.

If you request a password reset, your IP address is included in the reset email for security verification.

Data Retention

We retain order, account, membership, and points information for as long as your account remains active, and for a reasonable period afterward to meet our accounting, tax, warranty, and legal obligations. You can view, update, or request deletion of your personal information at any time — see "Your Privacy Rights" below.

Data Security

We use industry-standard safeguards — including encrypted connections (HTTPS/TLS), restricted internal access, and PCI-compliant payment processing — to protect your information. No method of transmission or storage is 100% secure, but we work continuously to protect your data against unauthorized access, alteration, or loss.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal data, subject to our legal retention obligations.
• Opt out of marketing communications at any time via the unsubscribe link in any email.
• Request a copy of the data you've provided to us, in a portable format.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our Site is not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If we become aware that we've inadvertently collected data from a minor, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

Third-Party Links

Our Site may link to third-party websites we don't control. This Privacy Policy applies only to RAXCEN — we encourage you to review the privacy practices of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last Updated" date above reflects the most recent revision. We encourage you to review this page periodically.