Frequently Asked Questions

Delivery times vary by destination and are shown at checkout before you pay, so there's never a surprise after ordering. Full carrier timelines and processing windows are on our Shipping & Delivery Policy.

Yes — you'll get a tracking link by email the moment your order ships. If it hasn't arrived or the link isn't working, our contact page can pull up the status directly.

If the order hasn't entered fulfillment yet — the same 1-hour window that applies to cancellations — we can usually update it. Reach out immediately through our contact page with your order number; once it's shipped, the address is locked in with the courier.

Availability depends on the destination — checkout will only show shipping options we actually support for your address. Rates, zones, and any customs specifics are detailed on our Shipping & Delivery Policy.

30 days from the date you receive your order, for any standard change-of-mind return. Full eligibility conditions are on our Return & Refund Policy.

For a standard change-of-mind return, yes. If we sent the wrong item or it arrived damaged, we cover it — and that case is actually handled under our Warranty Policy rather than a standard return.

Yes — exchanges for a different color, model, or bundle are often faster than a refund since you don't have to wait for funds to post before ordering again. Details are in the Exchanges section of our Return & Refund Policy.

That's on us. Message our contact page with your order number and we'll send the correct item and arrange free return shipping for the wrong one — no cost to you either way.

12 months against manufacturing defects from your delivery date, plus a 7-day instant-replacement window for anything that arrives damaged or wrong. Full terms are on our Warranty Policy.

Not required, but strongly worth doing. Registering your product within 14 days puts your order on file before anything goes wrong, so a future claim skips manual verification entirely.

If you're still within the 12-month window and it's a genuine defect rather than physical damage, you're covered. Message our contact page with your order number and a short description to start the claim.

RAXCEN, in full, for any confirmed defect or our own error — no deductions. That's different from a standard return, where shipping is on the customer; see our Warranty Policy for the full breakdown.

All major cards and the local payment options shown at checkout — the exact list depends on your region, so what you see on the checkout page is what's available to you.

Yes — payments are processed through encrypted, PCI-compliant channels, and RAXCEN never stores your full card details on our own servers. See our Privacy Policy for the full detail on how data is handled.

Where available, installment options appear directly at checkout alongside standard payment — if you don't see one for your order, it isn't currently offered for your region or cart total.

Possibly, depending on your destination — customs and import charges are set by your local authorities, not RAXCEN, and aren't included in your order total. Our Shipping & Delivery Policy has more on cross-border orders.

Every live offer is on our Offers page, with a countdown to when it ends. Offer prices show up automatically on the product and in your cart — no code needed. Offers change from time to time, and the full rules are in our Membership, Offers and Points Policy.

Each item gets one best price — offers don't add up on the same item. The one exception is membership: members get their member discount on top of a running offer. Points can pay for items at their normal or member price, but not for an item that already has an offer or a sale price. The full rules are in our Membership, Offers and Points Policy.

For $10.00 you get 10% off every order for one year, on top of our public offers — and you keep earning points on everything you buy. It doesn't renew by itself — we remind you before it ends. Full details are in our Membership, Offers and Points Policy.

Sign in before you check out, and you earn points on every completed order. You can then use them to pay part of a future order right in your cart or at checkout. The current earning rate and what your points are worth are always shown in your account, since they can change from time to time. Everything else is in our Membership, Offers and Points Policy.

You're refunded the amount you actually paid. Points earned from the order are taken back, in proportion to what was refunded, and if an order is cancelled, the points you used on it are returned. The exact rules are in our Membership, Offers and Points Policy. The rest of the return process is exactly as described in our Return & Refund Policy.

Within 1 hour of placing it, before it enters our automated fulfillment system — after that, it has to follow the standard return process instead. Details are on our Return & Refund Policy.

No — guest checkout is available. That said, creating an account makes tracking orders, returns, and warranty claims faster since everything is already tied to your profile — and you need one to earn points or hold a membership.

Our contact page is the fastest route for anything — orders, returns, warranty claims, or a general question — and routes your message to the right team automatically.

Everything about what we collect, why, and how it's protected is laid out in full on our Privacy Policy.