Every RAXCEN product has its own code.Scan the QR code or enter the code to confirm your product is genuine and start your 12-month warranty.
RAXCEN Support

Let's get your charger back to full power.

Submit a warranty or support request, or check where an existing ticket stands — both take about a minute.

What's going on?

Pick the option that's closest to your situation.

Your product

Scan or type the code printed under the QR on your product and we will recognise it. No code? Choose the product from the list.

The 13-character code printed under the QR on your product. When we recognise it we fill in the product for you. Older products show a batch number instead.

Where did you buy it?

This helps us pull up the right order details.

Tell us more

A short description and a photo help us solve it faster.

Drag a file here, or

No file selected

JPG, PNG, or PDF — up to 5MB. Only needed if we can't verify your order automatically.

Contact details (optional)

Updates go to your email. Add a phone number or address only if you want to; we ask for an address later if we arrange a replacement.

You'll enter your email in the last step. No account is needed.

Needed in case a replacement or return is arranged.

Review and submit

Everything look right? You can still go back and change it.

Last step: tell us where to send the updates. No account and no password are needed.

We email you a link to confirm your request; your ticket is created when you press it. Your name is optional.

Prefer to sign in to your store account?

Or use your password:

Track a ticket

Enter your ticket number and the email you used to submit it.

Common questions

Why won't my charger power on?

First, try a different outlet and cable to rule those out. If the LED still doesn't light up, open a support request and select "No power output" — most cases like this qualify for a free replacement.

How long does a replacement take?

Once a ticket is approved, replacements typically ship within 2 business days. You'll get tracking details by email.

What's covered under warranty?

Every registered RAXCEN product carries a 12-month warranty from its confirmed purchase date, covering power failure, overheating, and connector issues from normal use.

Do I need to register my product?

Registering ties your order to your account. If it was placed on RAXCEN.com, coverage activates instantly — otherwise our team verifies your proof of purchase and activates your 12-month warranty shortly after.

Do I need a password?

No. Tell us your email (your name is optional) and press the button. We email you a confirmation link; when you press it your ticket is created and you see its number. No account and no password are needed.

Where do I find my product code?

Newer RAXCEN products carry a 13-character code printed under a QR code, on the product or its packaging. Scan the QR code with your phone's camera, or type the code, and we recognise your exact product. Older products show a batch number on a small label instead.

Register your product

Confirm your product is genuine and start your 12-month warranty.

Scan the QR code on your product

Point your camera at the code on your product.

On iPhone, scan with the Camera app and tap the link.

Or type the code

The 13 letters and numbers under the QR code.

No code on your product? Register it without a code

Get in Touch