Shipping & Delivery Policy

Order Processing Time

• Processing: Orders placed before 2:00 PM (local warehouse time) are typically processed the same business day; orders placed after are processed the next business day. All orders ship within 1 to 2 business days, excluding weekends and official U.S. holidays.
• Confirmation: Once your order is handed to our logistics carrier, you'll receive a shipping confirmation email with your tracking link.
• Peak Season: During major sales events and the holiday season, processing may extend by 1–2 additional business days due to higher order volume.

Order Tracking

Once your package is dispatched, you'll receive an automated email containing your tracking number. Track your package in real time via the link provided, or from the orders section of your account.

Tracking data can take up to 24 hours to update after a label is created — this is normal and reflects the carrier's own scan schedule, not a delay on our end.

Shipping Restrictions & Delivery Areas

We currently ship to all 50 U.S. states, U.S. territories, and a growing list of international destinations. Please note:

• P.O. Boxes and APO/FPO military addresses are supported for Standard Shipping only; Express Shipping requires a physical street address.
• High-value orders may require an adult signature (21+) upon delivery for security purposes.
• Some remote or restricted postal codes may incur additional carrier surcharges, calculated automatically at checkout.

Shipping Address & Delivery Issues

• Address Accuracy: Please double-check your shipping details before finalizing your purchase. RAXCEN is not responsible for orders delivered to an incorrect address provided by the buyer.
• Undeliverable Packages: If a package is returned to us due to an incorrect address or failed delivery attempts, the customer is responsible for any re-shipping fees.
• Missing Shipments: If your order is marked delivered but never received, contact our support team at support@raxcen.com within 48 hours so we can open a carrier investigation and arrange a replacement.
• Damaged or Wrong Items: If your order arrives damaged or doesn't match what you ordered, let us know within 7 days of delivery and we'll replace it at no cost, as set out in our Warranty Policy.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, tariffs, or value-added taxes (VAT) levied by the destination country at the time of delivery. These charges are separate from your order total and are the sole responsibility of the customer — RAXCEN has no control over, and cannot predict, the amount your country's customs authority may assess.