Terms and Conditions

raxcen.com is operated by RAXCEN LLC, a Wyoming limited liability company (“RAXCEN”, “we” or “us”). These terms apply when you visit the site, create an account, or place an order at raxcen.com. RAXCEN products are also sold on Amazon, on Walmart and through other retailers. When you buy from them, that seller’s own terms apply to the sale, and our warranty still covers the product. By doing any of these, you agree to them. If you do not agree, please do not use the site.

These terms work together with our Privacy Policy, our Using raxcen.com rules, and the policies linked below. If a policy and these terms differ on the same point, the more specific policy applies.

You must be at least 18 and able to make a binding contract in the place where you live. RAXCEN products are sold to end customers for their own use, personal or business. If you want to buy in order to resell, you need our written agreement first.

No. You can check out as a guest. You need an account to earn points or hold a membership.

• Give us accurate details, and keep them up to date.
• Keep your sign-in details private. You are responsible for what happens under your account.
• One account per person. Tell us right away at support@raxcen.com if you think someone else has used yours.

We give you a limited, personal, non-exclusive permission to use the site to browse and buy products, and to manage your account. It can be withdrawn at any time. What you may and may not do on the site is in Using raxcen.com.

The RAXCEN name, logos, product images, text and designs belong to RAXCEN or the people who license them to us. You may not copy, sell or reuse them without our written permission. If you post a review or other content, the license you give us is described in Using raxcen.com.

If you send us ideas, suggestions or feedback, we may use them freely. We do not have to keep them confidential or pay you for them.

Prices are shown in U.S. dollars. We take care to show accurate prices, descriptions, specifications and images. Colors on your screen can differ slightly from the product. Prices and availability can change without notice. The price you pay is the one shown when you place your order.

If we find a mistake in a price or description before we ship your order, we will tell you. You can then confirm your order at the correct price, or cancel it for a full refund.

If you pay with a card issued in another currency, your bank may add fees or use its own exchange rate. That is between you and your bank.

When you place an order, we email you a confirmation. That email only means we received your order. Your order is accepted when we ship it.

We may decline, limit or cancel an order. For example, when an item is out of stock, when there is a pricing or description error, when we suspect fraud or resale, when you ask for more than we can supply, or when we cannot deliver to your address. We may ask you for more information before we accept an order. If we cancel an order you have already paid for, we refund you in full.

The payment methods available to you are shown at checkout. By placing an order, you confirm that you may use the payment method, and you authorize us to charge it for the total shown. Payments are handled by payment providers that meet the PCI standard for card security. We never store your full card number. See our Privacy Policy.

We collect sales tax where the law requires it, and show it at checkout. Orders delivered outside the United States may be charged import duties and taxes when they arrive. See Shipping and Delivery.

If you think a charge is wrong, please contact us first. We can usually fix it faster than your bank can.

We deliver across the United States and to many other countries. Delivery times, costs, tracking, customs and what to do if something goes wrong are in Shipping and Delivery. Delivery dates are estimates.

We follow U.S. export control and sanctions laws. We cannot sell to, or deliver to, countries, people or companies that these laws do not allow us to serve, and some products cannot be shipped to some destinations. You agree that you will not use the products in a way that breaks these laws.

You can cancel an order within 1 hour of placing it. You can return most items within 30 days of receiving them. If a product is defective, you are covered for 12 months. The conditions, who pays for shipping, and how refunds work are in Return and Refund.

Every RAXCEN product is covered against manufacturing defects for 12 months from delivery. A product that arrives damaged or wrong is replaced. We pay for the shipping of a valid claim. See our Warranty.

Offers, coupon codes, RAXCEN Membership and RAXCEN Points have their own rules in the Membership, Offers and Points Policy. Misusing them is not allowed. See Using raxcen.com.

Please use RAXCEN products as they are meant to be used, within their rated power, and follow the instructions that come with them. Using a product outside its rating, or after it has been opened or repaired by someone we have not authorized, is not covered by the warranty.

Power banks contain lithium-ion batteries. Do not use a power bank, charger or cable that is damaged, swollen, very hot, or has been in water. Do not open it, crush it or put it near fire. When it comes to the end of its life, do not throw it in your household waste. Take it to a battery recycling point, where your local law asks you to.

WARNING (California Proposition 65): Some products sold on this site, including cables, cords and accessories, can expose you to chemicals including lead and phthalates, which are known to the State of California to cause cancer and birth defects or other reproductive harm. Wash your hands after handling them. For more information, go to www.P65Warnings.ca.gov.

We explain how we collect and protect personal data in our Privacy Policy. No transmission over the internet is completely secure, so please take care with what you send us.

The site may link to websites we do not control. We are not responsible for them or for what they contain. Their own terms and privacy policies apply when you use them.

The site and the information on it are provided “as is” and “as available”. We work hard to keep it accurate and running, but we do not promise it will always be available or free of errors.

Our products are covered by the limited warranty above. Other than that warranty, we make no promise about the products that is not written on this site or in the product’s documents. Any implied warranty the law gives you, such as for fitness for a particular purpose, lasts only as long as the 12-month warranty, as far as the law allows. Some places do not allow limits on how long an implied warranty lasts, or on certain kinds of loss, so these limits may not apply to you. The warranty gives you specific legal rights, and you may have other rights that vary from state to state or country to country. Nothing in these terms limits any right you have under the consumer-protection law where you live.

We stand behind what we sell. If something goes wrong with an order or a product, we will put it right as described in our Returns and Warranty pages.

To the extent the law allows, RAXCEN is not responsible for indirect, incidental, special or consequential losses, such as lost profit, lost data, or damage to other devices or property. Our total responsibility for any claim about a product is limited to the price you paid for that product. Nothing in these terms limits responsibility that the law does not allow us to limit, such as for death or personal injury caused by our negligence, or for fraud. Some places do not allow these limits, so they may not apply to you.

If a third party makes a claim against RAXCEN because you broke these terms or the law, or because of content you posted, you agree to cover our reasonable costs of dealing with it, as far as the law allows. This does not apply to consumers where the law of their place of residence does not permit it.

If you break these terms, we may cancel your orders, remove content, suspend or close your account, and take any other step the law allows. If you break the law, we may share what we know with the authorities.

Please contact us first. Most problems can be solved with a message, and we will try to settle yours within 30 days.

If we cannot, these terms and any dispute about them or about your purchase are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. The state and federal courts located in Wyoming will have jurisdiction, and you and we agree to those courts.

This does not take away any right you have under the mandatory consumer-protection law where you live, or any right to bring a claim in the courts of the place where you live if the law gives you that right.

The site is meant for use where the law allows us to offer it. If you use it from somewhere else, you are responsible for following your local law. It may not be offered in every place.

Yes. By placing an order or creating an account, you agree that we may send you messages about it electronically, such as order confirmations, shipping updates, and notices about these terms. These count as written notices. Marketing emails are separate. We only send them if you chose to receive them, and you can unsubscribe at any time. We act on unsubscribe requests within 10 business days, and sooner when we can.

We do not send marketing text messages unless you agree to receive them in a separate, clear sign-up that does not require a purchase. If you do sign up, message and data rates may apply, and you can stop the messages at any time by replying STOP, or ask for help by replying HELP.

We want everyone to be able to use raxcen.com, including people who use screen readers, keyboards or other assistive tools. We work toward the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. If you have trouble using any part of the site, email support@raxcen.com and tell us what happened. We will help you right away, including placing your order for you, and we will use what you tell us to improve the site.

Under California Civil Code Section 1789.3, California users are entitled to this notice. The site is provided by RAXCEN LLC. To resolve a complaint about the site, or to get more information about using it, email support@raxcen.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Your privacy rights as a California resident are in our Privacy Policy.

• These terms and the policies they link to are the whole agreement between you and RAXCEN about the site and your orders.
• If any part of these terms cannot be enforced, the rest still applies.
• If we do not enforce a term right away, we do not give up our right to do so later.
• You may not transfer your rights under these terms to anyone else. We may transfer ours as part of a sale or reorganization of our business.
• We are not responsible for a failure or delay caused by events outside our control, such as natural disasters, strikes, carrier or network failures, or government action.
• Nobody else has rights under these terms.

Yes. We may update them as our store and the law change. A change applies to orders placed after it is published. Your order is always judged by the terms in effect on the day you placed it. If you keep using the site after a change, it means you accept the new terms. The “Updated” date at the top shows the latest revision.

Write to support@raxcen.com, or contact us. RAXCEN LLC.